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How can we help?
Answers about buying tickets, getting into events, and managing your order. Can't find what you need? Our support team is one message away.
Find my tickets
After a successful payment, your tickets are emailed to the address you used at checkout — each as a scannable QR code. Here's how to get to them:
- 1Check your inbox for the confirmation from Marii (and your spam / promotions folder, just in case).
- 2Open the ticket link in that email — it shows your QR and lets you edit the holder name.
- 3Save the QR to your phone or add it to your wallet so it’s ready at the gate.
No email after a few minutes? Contact support with your order number and we'll resend them.
Buying tickets
How do I buy tickets?
Open the event, pick a ticket type and quantity, then continue to checkout. You'll enter your name, phone number and email and pay securely — no account needed.
What payment methods can I use?
Whatever the organiser has enabled — typically EcoCash, Visa / Mastercard, and bank transfer. The available options are shown on the payment step before you confirm.
Are there booking fees?
Any service fee is set by the organiser and is always shown in your order total before you pay. The price you see at checkout is the price you pay.
Why does my email address matter?
Your tickets are sent to the email you enter at checkout, and that same email is what lets you edit the name on a ticket later. Use an address you can access and double-check it for typos.
Your tickets & getting in
How does entry work at the event?
Each ticket is a unique QR code. At the gate, staff scan it straight from your phone screen — it works even with no internet at the venue. A screenshot of the QR is fine too.
Can I add my ticket to Apple or Google Wallet?
Yes, when the organiser has enabled wallet passes you'll see an “Add to Wallet” button on your ticket. The QR in your wallet is identical to the one on the ticket page.
Can I change the name on a ticket?
Yes. Open the ticket and edit the holder name using the email you bought with. Names can be changed any time up until the ticket is scanned at the gate, after which they lock.
I bought several tickets for friends — how does that work?
You can share each ticket's link individually, or use the group admission ticket to check everyone in together at the gate. Each person still gets their own QR.
Changes & refunds
Can I get a refund?
Refunds follow the organiser's policy for that event, shown on the event page. If you're eligible, reach out to the organiser or our support team with your order number.
The event was cancelled or postponed — what now?
The organiser will contact ticket holders by email with the details. If the event is cancelled, refunds are handled according to the event's policy.
Can I transfer my ticket to someone else?
In most cases yes — just update the holder name to theirs before the event. Resale is at the organiser's discretion.
For organisers
How do I sell tickets on Marii?
Create an event in your Marii dashboard, set your tiers and prices, and share your event link. Get started at marii.app.
How do I check guests in at the gate?
Use the free Marii gate app to scan tickets — it validates each QR instantly and works offline, so the queue keeps moving even with patchy signal.
When do I get paid?
Ticket revenue is settled to you through your Marii payout settings, the same way as the rest of your sales.
Still can't find an answer?
Email us at support@marii.app with your order number and we'll help you out.